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| shopbaboo customer service |
billing
sumcards will appear on your credit card statement.
returns
it is in our best interest to provide superior products and services. we
guarantee that all products will be quality products and will be sent to you
in their best condition. however, if you have changed your mind about your
purchase, you may return them within 30 days of receipt in their original
condition for a full refund or credit, excluding shipping charges and taxes.
please note all sales items are not returnable, although you may exchange
sizes. if the sizes you need are out of stock, you can only get a store
credit. you will be informed for the amount of the store credit via email.
customized items including invitation printing are not returnable.
shipping charges will be refunded if the return is due to our error. all
returns must be accompanied by the receipt. you can ship the item(s) back
via your preferred method at your own expenses. shopbaboo cannot be
responsible for returns that are lost or misdirected in shipping. we can
only credit you for items received back in our warehouse. after a return has
been received, it will take 1-2 weeks to process. if using a credit card,
refunds will be credited to your account. if paying by check, a refund check
will be mailed to you. if you request an exchange, we will only send you the
exhange when we receive the returned products. actual shipping charges will
apply for this exchange.
cancellation
shopbaboo wants to provide the fastest service to you. we will ship all
orders within 48 hours of your order (excluding weekends and holidays). there is a good possibility that by
the time you call with a change or cancellation, your package could already
be on its way to you. if you would like to make a change or cancel your
order, please contact us as soon as possible. we will do everything possible
to try to accommodate your needs.
back orders
shopbaboo tries its best to carry a full inventory for every product we sell
on our site. in rare cases, however, when you order a list of products that
include items that are "backordered" or
"out of stock", we will ship partial
orders first and fill the backordered items as soon as they arrive, unless
you inform us to cancel the backordered products. all additional shipments
after the initial shipment (2nd partial shipment, completion of order, etc.)
will be shipped via ground unless otherwise requested. the actual shipping
charges will apply for the second shipment. you will also have the option to
cancel the backordered shipment.
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